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I finally got forwarded to her supervisor who also did not take my call and whose message also said she would return my call in 24 hours. In actual fact, we were told to send claim to a location that does not exist and misled by Zurich staff about the claim being received and dealt with. It is now being rebuilt more or less from scratch. My mum has chased this almost every week to be told it was being reviewed all while the leak is still worsening.


But the experience I have had is more rogue trader than industry leader. All rights reserved. Now that they answered my call they said my two years is up. Then I contacted everyone in the directory from voicemails. Finally got a call back saying my adjuster changed and I needed certain paperwork.I faxed a few papers and received a $400 check every week for 3 wks then nothing. I was even told that my claim wasn’t worth anything because the person who walked into my room was a female. Write a review. They offered me a BUMPER TO BUMPER warranty for almost $3k for 3 yrs. They failed to send out documents and gave me wrong information.

Zurich was founded in Switzerland as a marine insurance company in 1872 as part of the Schweiz Marine Insurance Company. My information was written down incorrectly, they lost the details of my witness. All Rights Reserved. If you deal with these people you better lawyer up from the beginning in my opinion.Marcin ** is probably the rudest and laziest claims adjuster for this company. I was also told that they were all discipled for the issue.The claim handler, Denise, told me that her settlement offer was a “customer courtesy” and also told me I was a liar. Having submitted an insurance claim for holiday flights lost due to UK Government Foreign and Commonwealth Office advice; I have heard nothing whatsoever from Zurich Insurance about a claim I submitted via email on the 7th April 2020.

I took out holiday insurance with them, when I was unable to travel because of the Covid-19 virus and tried to claim parking and overnight hotel expenses, they told me the small print shows I am not covered for this type of event, but I could cancel the policy and get a full refund, so I called in cancelled the policy and arranged for a refund.

I have had previous claims adjusters but Marcin is by far the absolute worst and rudest claims adjuster. Her advice to me? The reason for the transfer was poor performance but they seem intent on holding on to my money and eroding it further. The following years saw expansion with offices opening in Belgium, France, and the Netherlands. My advice before purchasing anything from this place is to take it a layer to read tiny fine print cause this is where they get you. Dear Mr Braithwaite - we're sorry if you've only just received an invitation to leave a review now, and understand your frustration.

I was fully insured for buildings cover, unlimited.

I reported the incident to the front desk, and I was offered “some drinks at the bar”. The reviews speak for themselves. He doesn't sent out your checks as I have been waiting over a month for a check. She refused to show me the incident report, because I was correct. Communication is poor and there are no signs of me receiving their product anytime soon. Unsubscribe easily.We’ll start sending you the news you need delivered straight to you. Be the first one to find this review helpful

Enjoy reading our tips and recommendations.A link has directed you to this review. I have been trying to get my money out.

2 weeks later I am calling and leaving messages for several days (multiple messages) with the adjuster's voicemail, which states that she will return my call within 24 hours. Very disheartening. No explanation is ever given. After 6 weeks of no contact, rang to be told they knew nothing of the matter. I was assigned a case manager, but had to talk with a call center representative where there was NO direct contact with the case manager. Its now 7th May 2020 and still nothing communicated back to me. I started screaming for her to get out, as she proceeded to come in saying “it’s ok, I’m housekeeping”. He won't answer or return phone calls even when a lawyer gets involved. Then I needed a claims form have requested one twice now and haven't recieved and can't get through on their phones. How do I know I can trust these reviews about Zurich Property & Casualty Insurance? A whole load of palaver to renew the claim with supporting documents to try to get it underway. This is due to the previous builders cutting corners and using substandard material (which was also caused by Zurichs contractors).


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